Overview
By default, the support plan configured in Ripple's Invoice Settings applies at the Billing Group level. This means all accounts within the same Billing Group will share the same support plan.
If you wish to set different support plans for individual accounts within a Billing Group, you can do so by following the steps below.
How to Configure
On the Billing Group page, click ... to the right of the target Billing Group, then select Edit Billing Group.
In Invoice Settings, locate the Support Fee Settings and enable the checkbox: Set support plan per account.
Configure the support plan for each account individually, then save.
Calculation Method When Setting Support Plans Per Account
When there are multiple accounts within a Billing Group, the following default calculation methods apply:
Developer Support: Calculated per account. The minimum usage fee for Developer Support applies to each individual account.
Business Support*: The AWS Business Support pricing table is applied to the total amount of accounts within the Billing Group that have Business Support configured.
Enterprise On-Ramp Support: The AWS Enterprise On-Ramp Support pricing table is applied to the total amount of accounts within the Billing Group that have Enterprise On-Ramp Support configured.
Enterprise Support: The AWS Enterprise Support pricing table is applied to the total amount of accounts within the Billing Group that have Enterprise Support configured.
*For Business Support, the calculation method may vary depending on your contract plan — it may be calculated based on the total value of accounts, or per individual account. As this cannot be changed via the UI, please contact us via the chat function in the bottom right corner of Ripple, or at ripple_cs@alphaus.cloud for assistance.
If any errors occur during the process or if you have any questions, please contact us via the chat function in the bottom right corner of Ripple, or at ripple_cs@alphaus.cloud for further assistance.