How to Configure
By default, the support plan configured in Ripple's Invoice Settings applies to the entire billing group. This means all accounts within the same billing group will share the same support plan.
If you wish to set different support plans for accounts within a billing group, you can do so by following these steps:
On the Billing Group page, click the
...button to the right of the target billing group, then select Edit Billing Group.
In the Invoice Settings section, locate the Support Fee Settings and click the checkbox on the right: Enable the account-based support plan
Configure the support plan for each account individually, then save the settings.
Calculation Method When Setting Support Plans Per Account
If there are multiple accounts within a billing group, the following default calculation methods apply:
Developer Support: Calculated per account. The minimum usage fee for Developer Support applies to each individual account.
Business Support*: The AWS Business Support pricing table is applied to the total amount of accounts within the billing group that have Business Support configured.
Enterprise On-Ramp Support: AWS' Enterprise On-Ramp Support pricing table is applied to the total amount of accounts within the billing group that have Enterprise On-Ramp Support configured.
Enterprise Support: AWS Enterprise Support pricing table is applied to the total amount of accounts within the billing group that have Enterprise Support configured.
*For Business Support, the calculation method can vary depending on your contract plan. It might be calculated based on the total value of accounts or per individual account. Since this cannot be changed via the UI, please contact support for assistance at ripple_cs@alphaus.cloud.