Overview
This guide walks you through how to set up, use, and deactivate Multi-Factor Authentication (MFA) in Ripple.
The following authenticator apps are supported:
Authy
Google Authenticator
Microsoft Authenticator
Okta Verify
Important: The recovery code provided during initial setup cannot be reissued after registration. Please make sure to save it in a safe place.
Registration
From the left menu, click Settings > User Settings
Under Security, click Activate next to Multi-Factor Authentication
A QR code will be displayed for setting up two-step authentication
Scan the QR code using your preferred authenticator app
Enter the code shown in the app in the 1st Verification Code field
Wait 10–30 seconds for a new code and enter it in the 2nd Verification Code field
Click Confirm in the bottom right corner to complete the setup ✅
Note: Steps 5 and 6 may vary slightly depending on your choice of authenticator app. Please save the recovery code displayed at this stage — it cannot be reissued once setup is complete.
Log In with MFA
Enter your ID and password on the Ripple login page
The screen will automatically switch to the MFA token code input page — enter the code from your authenticator app and log in
Deactivation
From the left menu, click Preferences > User Settings
Under Security, click Deactivate next to Multi-Factor Authentication
Click Deactivate to confirm
You will receive a notification confirming that MFA has been deactivated ✅
Note: Please save the recovery code given in the initial setting as it cannot be reissued
Need More Help?
If any errors occur during the process or if you have any questions, please reach out to us:
📧 Email: ripple_cs@alphaus.cloud
💬 Live Chat: Available in the bottom-right corner of your dashboard
📖 Help Center: https://help.alphaus.cloud/