Overview
This guide walks you through how to configure and add custom billing service fields to Billing Groups in Ripple.
The following charge configuration options are available:
Fixed fee
Percentage (%)
Fixed fee, Percentage or whichever is higher
Tiered Price
Tiered Price with Percentage
How to Configure Billing Services
From the left menu, go to Settings > Invoiced Service Settings and click Create New Service
Enter the basic information
Configure the charge method (fixed amount, percentage, or whichever is higher) and click Save
Navigate to Account/Group > Billing Groups and select the account you want to add the billing service to > Edit Billing Group
Click the Invoiced Services tab > check the service and the target (Billing Group or Account) you want to charge to and click Save
Generate the invoice — the billing service will be reflected in the invoice
Notes The billing service can be applied at the Billing Group level or at the individual Account level. The Linked Account option is greyed out if no accounts are linked to the Billing Group. Each billing service displayed can be sorted and selected as needed.
Invoice Display
When configured at the Billing Group level, the billing service appears as a Billing Service line item directly above the overall invoice subtotal.
Calculation Method
When a billing service is set as a percentage of usage charges, the amount is calculated as follows:
Usage after discount (default):
Apply the exchange rate to each service's usage (USD) and convert to your billing currency
Calculate the post-discount amount per service in your billing currency
Apply rounding based on the settings in Settings > Invoice Settings
Sum all amounts from step 3
Apply the billing service percentage to the total
Apply rounding based on Settings
Usage before discount:
Apply the exchange rate to each service's usage (USD) and convert to your billing currency (using pre-discount amounts)
Apply rounding based on Settings > Invoice Settings
Sum all amounts from step 2
Apply the billing service percentage to the total
Apply rounding based on Settings
Notes If cost items from Adjusting Entries (such as fees, credits, or discounts) are applied to the invoice, they are included in the usage amount for the billing service calculation.
Billing Service Usage Calculation Formula
AWS Service Charges + Applied Adjusting Entries items = Usage amount
Important Notes
To apply billing service changes to a previously generated invoice, select the edited Billing Group on the invoice creation page, then go to Edit Settings > your Cloud Provider and click Revert to Billing Group settings
A CustomService column will be added to the Ripple billing data download CSV. No other fields or formats will be affected
For tag-based Billing Groups, billing services can only be linked at the Billing Group level — linking per tag is not supported
When using table-based pricing, the "greater than or equal to X amount" condition is not currently supported. If needed, set the maximum value to 1,000,000,000 (1 billion) in your billing currency as a workaround
Need More Help?
If any errors occur during the process or if you have any questions, please reach out to us:
📧 Email: ripple_cs@alphaus.cloud
💬 Live Chat: Available in the bottom-right corner of your dashboard
📖 Help Center: https://help.alphaus.cloud/